Complaints Policy

Do you have a concern about how we have performed?

We are committed to providing services that meet the highest professional standard and have policies and procedures aimed at ensuring that we do so.

However, we are aware that despite our best efforts instances may arise where you may feel that you have not received the standard of service or work that you expect from us. If this happens then we would like to know about it as soon as possible. We give our assurance that all complaints will be treated seriously.

Complaints Procedure

If you have a complaint about the standard or timeliness of our service or work, the cost of our work or any other concern relating to the firm you may wish, in the first instance, to discuss the matter with the person who has the overall responsibility for the services we provide to you. If you do not wish to refer your complaint to that person, or you are not satisfied with that person's response to your complaint, you may refer your complaint in writing to our Client Care Partner.

Client Care Partners

Our Client Care Partner is Richard Johnstone, a Partner of the firm. Complaints will generally be referred to him. If you would prefer to speak with another lawyer, you can contact our alternative Client Care Partner, Amanda Douglas.

 

Richard Johnstone
Wynn Williams
PO Box 4341
Christchurch 8140
P +64 3 379 7622
F +64 3 379 2467

E richard.johnstone@wynnwilliams.co.nz

Amanda Douglas
Wynn Williams
PO Box 4341
Christchurch 8140
P +64 3 379 7622
F +64 3 379 2467
E amanda.douglas@wynnwilliams.co.nz



Our undertaking to you

We promise to treat every complaint seriously and to provide a prompt and substantial response

If the complaint deals with the level of our fees, we will reassess the reasonableness of the fees taken, including an assessment of whether the services provided value for money to you and whether they were necessary and in your interest.

We are committed to resolving any issues as soon as possible.

If you are not satisfied

If, despite our best endeavours to deal with a complaint, you remain unsatisfied, or, if you are not satisfied with progress being made in dealing with your complaint, you may raise the matter at any stage with the Law Society which operates the Lawyers Complaints Service. To do so, phone 0800 261 801 and you will be connected to the nearest Complaints Service Office, which can provide information and advice about making a complaint. The full contact details are as follows:

New Zealand Law Society
26 Waring Taylor Street
PO Box 5041
Lambton Quay
Wellington 6145

P +64 4 472 7837 or 0800 261 801
F +64 4 473 7909




 Security code

Wynn Williams Christchurch
Level 5, Wynn Williams House, 47 Hereford Street, Christchurch 8013, New Zealand.
PO Box 4341, DX WX11179, Christchurch 8140.
+64 3 379 7622
+64 3 379 2467
Wynn Williams Auckland
Level 11, AIG Building, 41 Shortland Street, Auckland 1010, New Zealand.
PO Box 2401, Shortland Street, Auckland 1140.
+64 9 300 2600
+64 9 300 2609
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